Support

We're here to help. The fastest way is from inside the app: open Nod, tap your initials, then Help and support.

Never share your PIN or a code with anyone, including us. Nod will never ask for them by phone, email or WhatsApp.

Lost phone or a payment you don't recognise

1. Message us straight away on WhatsApp or email [email protected], from the phone number or email on your account if you can. We'll freeze your account so no money can leave it.
2. If you still have your phone, change your PIN: You → Security → Change PIN.
3. Report the payment from Activity (below), so we can investigate with the other bank.

A problem with a transfer

Open the transfer in Activity and tap Report a problem. Tell us what happened; we'll update you in the app. Most cases are sorted in 1 to 3 working days. If a transfer fails, the money comes back to your balance automatically; you don't need to report it.

Common questions

I can't sign in on my new phone

Signing in on a new phone needs your PIN and a quick selfie. Make sure you're in good light, with your face fully in the frame.

I forgot my PIN

On the sign-in screen, tap Forgot PIN. You'll confirm it's you with a code and a selfie, then choose a new PIN.

Where's my account number?

Tap Add on the home screen. If it says it's still being set up, give it a few minutes; if the bank texted you a code, enter it in the app.

I'm not getting the code by SMS

On the code screen, tap Send it on WhatsApp. We'll send the code to the same number on WhatsApp. Use the newest code you receive.

I changed my phone number

If you still have your old number, change it in the app: You → Security → Phone number. You'll get a code on each number. If you've lost your old number, message us on WhatsApp and we'll confirm it's you, usually on a short video call with your ID, before changing it. You'll then sign in on the new number with your PIN and a selfie.

How do I raise my limits?

Tap your initials, then your tier, and follow the steps to upgrade.

Business profiles

How do I add a business?

Tap your name at the top of the home screen, then Add a business. Choose a starter business (just a name) or a registered one (your CAC number). Switch between personal and business from the same place.

My registered business wasn't verified

We verify straight away when the CAC register shows the business as active and lists you as a director, proprietor or owner. If not, our team reviews it, and it works as a starter until then. Message us with a letter of authority from the company if you run it but aren't listed.

How do I print my QR code for my shop?

In your business profile, go to You → QR poster to print. Choose the A4 poster or the A5 counter card, then share it as a PDF to print anywhere.

How do I change my business name or logo?

In your business profile, go to You → Business details. A verified business keeps its CAC name; contact us if it has changed.

How do I close my account?

See Delete your account.

Also see our terms and privacy policy.